Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Swappraise collects, uses, and protects your personal information.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, profile picture
• Item Listings: Photos, descriptions, and details of items you post
• Communications: Messages you send through our platform
• Location Data: Your location to show nearby items and users
• Feedback: Ratings, reviews, and feedback you provide

1.2 Information We Automatically Collect

• Device Information: Device type, operating system, unique identifiers
• Usage Data: How you interact with our app, features used, and time spent
• Log Data: IP address, access times, pages viewed, and crashes
• Camera and Photos: When you use our appraisal feature
• Location Information: When you enable location services

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Connect you with other users for swapping
• Process appraisals and valuations of your items
• Send you notifications about matches and messages
• Ensure safety and security of the platform
• Comply with legal obligations
• Analyse usage patterns to improve user experience

3. Information Sharing

We do NOT SELL your personal information.

We may share your information in these limited circumstances:

• With Other Users: Your profile and item information are visible to other users
• Service Providers: Third parties who help us operate the service (cloud storage, analytics)
• Legal Requirements: When required by law or to protect safety
• Business Transfers: In the event of a merger or acquisition

4. Data Storage and Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Limited access to personal information by employees
• Secure cloud infrastructure with reputable providers

5. Third-Party Services

We use the following third-party services:

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Update: Correct inaccurate information in your profile
• Delete: Request deletion of your account and data
• Object: Opt out of certain data processing activities
• Portability: Receive your data in a portable format

7. Location Information

We use location data to:

• Show you nearby items and users
• Facilitate local meetups for swaps
• Improve our recommendation algorithms

You can disable location sharing in your device settings, but this may limit app functionality.

8. Children's Privacy

Swappraise is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

10. Data Retention

We retain your information as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• In-app notifications
• Email (if you've provided one)
• Updated policy posted in the app

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Email: [email protected]

Address: Frankfurt am Main, Germany

By using Swappraise, you consent to the collection and use of your information as described in this Privacy Policy.